![]() ![]() So, for example, you can organize all people from the Sales department by a simple sales tag. Tags are a great way to categorize people by their team and expertise. ![]() During the active call on the Agent Console, the agent can easily search for contacts either by their name or tag. Microsoft Teams: Microsoft Teams is a video conferencing tool that lets you keep all your content, apps, and conversations together in one place, whether you. With this functionality they also retain the level of flexibility, as they don’t need to involve supervisors or administrators to configure this for them multiple times per day.Ĭonnect customers with your MS Teams contactsĪnother feature I find super helpful is transferring a call to an MS Teams contact within your organization. Amazon gets an important partner for AWS and its Chime platform, and Slack gets the reliability and security of AWS with a better voice and video calling service underpinning its service. Agents can simply enable this integration as each agent can choose either to enable or disable it with a click directly from the Agent Console. Configuring the MS Teams integration in PACE enables the syncing of statuses from Microsoft Teams to Amazon Connect in near real-time. ![]() Perficient’s Amazon Connect Experience (PACE) supervisors and agents don’t need to worry about this as they can easily integrate Teams and keep a consistent presence on both platforms. Configure your MS Teams status sync with PACE For sure, this might not be how contact center agents imagine their workday. And when it comes to transfers, the agents would also need to look for available resources in Teams to find out the best way to transfer the calls to them. Additionally, it could affect the response rate, which is an important KPI for contact center supervisors. In that case, this behavior could significantly impact several levels, such as the quality of service, as some calls are abandoned and not answered. Suppose there is no status synchronization between the two solutions. Quite the opposite for most Microsoft products I've used," replied a Twitter user.Today, many businesses depend on Microsoft Teams for internal communications and Amazon Connect for their contact center, making it challenging for agents to accept queued calls and simultaneously answer internal calls in Teams. One doesn't need to be an expert to use it. “I don't think any co does UX research the way Google does, the details they go into are truly remarkable, which inevitably results in all their products seeming very intuitive. Zoom & Meet probably meet most of the VC only reqs," says another. The 360 degree integration with chats, channels, SharePoint, different apps one can plug in is sheer dreamy stuff. What’s the difference between Amazon Chime, Microsoft Teams, and Zoom Compare Amazon Chime vs. “Having used all three, Teams is best suited for an enterprise set up and not exclusively for VC meetings alone. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. Zoom is ok but their renewals are weird," writes a user. Microsoft Teams using this comparison chart. Internet is v stable with a larger group. Its features are consistently deeper and the online workplace collaboration format is far more. MS Teams and Amazon Chime are unnecessarily complex," replied a user. As it currently stands, Teams is a clear winner over Chime. ![]() Simple, efficient, syncs seamlessly with the phone’s calendar & seemingly secure. Have turned Google Meet into my default VC tool. While plenty of solutions exist for online meetings, but Amazon wants to simplify things by bringing different tools together in a centralized hub, while also improving video and audio quality. Amazon chime is, however, a simple and effective tool for communication and also requires little training. Cloud-based solution designed for business communications to help teams manage chat, meet, file sharing, team discussions, and more. Twitteratis, as always, did not shy away from expressing their views about Microsoft. Web conferencing platform that helps businesses of all sizes with meeting scheduling, custom meeting links, screen sharing, visual roster, recording, online chat, text messaging, and more. ![]()
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